Refund policy
Returns, Exchanges and Refunds
Returns & Exchanges
In the rare eventuality you wish to exchange a product, please be guided by the following -
Our Exchange policy lasts 5 days. If 5 days have gone by since your receipt of the order, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Important:
- The colours you see on your device may vary due to the varying colour reproduction, brightness, resolution and temperature of individual devices. If you'd like more clarity before your purchase, please contact our customer engagement team.They will be happy to assist you with 'daylight' images if needed. We will not accept exchanges against colour perception concerns.
Non exchangeable items: Sarees with detached blouse and sarees with tassling done where requested by customer
To initiate an exchange, please write to us at indriyacurations@gmail.com, with complete information - Order Details, the reason behind your intention to exchange the product .This should be done within 5 days from the date of receiving the products for us to assess, validate and accept or decline an exchange.
Indriya Curations reserves the right to refuse an exchange if found invalid , in which case the relevant reasoning will be provided to you.
Return shipping – Once we confirm the acceptance of an exchange , kindly ship the product back to the address provided in the return confirmation email,
You will be responsible for your own shipping costs for shipping back your item to us. Shipping costs are non-refundable. If we process an exchange, the cost of shipping, and any import duties,levies, payment gateway charges and currency conversion fees as part of the exchange process of the product will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note :
Indriya Curations cannot be held responsible for any damage that occurs to the sari after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
If you have requested falls and pico, and/or sari tassling/ blouse detachment services to your purchased sari, exchanges/ returns are not permitted.
Refunds
We do not offer refunds under any circumstances.
If however, you do not find a suitable product to exchange against your proposed return, you may opt to park the funds with us for a future purchase,
Please refer to our Returns & Exchange policy above this section to familiarize yourself with the process for exchanging a product.
Still have a question? We are happy to help, if we can. Email us at indriyacurations@gmail.com, or call/ message/Whatsapp us on +61 427 287 358.
Best,
Team Indriya